OG Performance – Privacy Notice
Effective Date: 28.08.2025
OG Performance (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable laws.
1. Information We Collect
We may collect the following types of personal information when you interact with us, including through our website, in-store, or via electronic communication:
- Identity Information: name, surname, date of birth, ID or passport number (if required for billing or verification purposes).
- Contact Information: phone number, email address, billing and delivery addresses.
- Account Information: username, password, and registration details.
- Transaction Information: details of orders, invoices, payments, and shipping.
- Technical Information: IP address, browser type, and website usage data.
- Marketing Information: preferences for receiving promotions, newsletters, and updates.
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders.
- Communicate with you about purchases, services, or account activity.
- Provide customer support and handle complaints.
- Improve our website, products, and services.
- Comply with legal and regulatory obligations.
- Send you promotional and marketing materials (where you have consented).
3. Sharing Your Information
We will not sell your personal information. We may share it with:
- Service Providers: such as couriers, payment processors, IT service providers, and marketing platforms, strictly for the purpose of providing services.
- Legal and Regulatory Authorities: if required by law, court order, or to protect our rights.
- Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.
4. Storage and Security
- Your personal information is stored securely and protected against unauthorized access, disclosure, or destruction.
- We use industry-standard measures such as firewalls, encryption, and secure servers.
- Access to your personal information is restricted to authorized employees and service providers only.
5. Retention of Personal Information
We will only retain your personal information for as long as it is reasonably necessary for the purposes set out in this Privacy Notice, or as required by law (e.g., financial or tax records).
6. Your Rights under POPIA
You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Withdraw consent where processing is based on your consent (e.g., marketing).
- Object to processing of your personal information under certain circumstances.
- Lodge a complaint with the Information Regulator (South Africa) if you believe your privacy rights have been infringed.
Contact details of the Information Regulator:
7. Cookies and Website Usage
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve performance. You may disable cookies in your browser settings, but some features of the website may not function properly.
8. Marketing Communications
- We will only send you marketing communications if you have opted in to receive them.
- You can unsubscribe from our emails or SMS at any time by following the instructions in the message or contacting us directly.
9. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Updates will be posted on our website with the effective date. Please review this notice regularly to stay informed about how we protect your information.
10. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us: