Return Policy

NB: This Returns Policy forms part of OG Performance (‘we’ or ‘us’) terms and conditions.

1 Goods that cannot be returned

Not all of our goods are able to be returned for various reasons. Goods which are:

• Made to your specifications

• Clearly personalized for you,

Cannot be returned. However you can still get a refund if the goods were defective in some way (see our section on ‘defective goods’ below).

3 Unwanted products

At OG Performance we allow you to return any goods or services not mentioned in the sections above even if they are not defective if:

• They were bought in the last [7 days], and

• They are still in their original packaging (for goods), and

• They are unused, (No Signs of installation or usage)

• They still have all the accessories or parts.

After the [7 day] period you can only get a refund if the goods or services were defective.

4 Goods that were damaged on delivery

Goods that are damaged on delivery are considered to be ‘defective goods’ and the same procedure for returning them applies. See how to do that below.

5 Defective goods

Before you return any goods or services please be sure that they really are defective. A defect is an important imperfection or failure in a good or service which causes the good or service to be less than an ordinary person would expect from the good or service.

[The Consumer Protection Act no. 68 of 2008 at section 56 requires a supplier to provide a warranty on goods that is no less than 6 months for defective goods]

6 How to return goods

If you need to return goods then please:

• Contact us first to obtain a return reference number so we know you are returning the goods,

• Package the products as safely and securely as you can with as much of the original packaging as you may still have and include all accessories that you received,

• Mark your return reference number on the returned goods.

We will contact you to set out precisely how you can return the goods delivered to you.

If the goods are not defective we can charge a reasonable fee for the delivery back to us. We will not charge a fee if the goods were defective.

8 Refunds

You can decide if you want a replacement good or to be refunded. If you choose to be refunded then we will refund your purchase using the same method you used to buy the goods using the Netcash payment platform although all refunds must be processing into a bank account and cannot be made in cash.