Shipping & Payment Info

PAYMENT

1 How to pay us

You can pay us in a number of ways including:

• [Credit card]

We will require additional information for fraud detection and authentication purposes and if we do not receive it the order will be cancelled.

• [Instant EFT]

• [debit card]

• [Credit Card]

We do NOT accept payment by:

• [direct bank deposit]

• [cash on delivery]

• [vouchers and coupons] [note, name the vouchers types]

• [add additional payment methods that Merchant does NOT accept]

2 Specific warranties you make when making payment

If you are using a credit or debit card you warrant (guarantee) that:

• You are authorized to use the credit or debit card, and

• There are sufficient funds for the order.

If your payment is not reflected within time the order will be cancelled.

OR

Our banking details are made available to you when placing the order.

If you are paying by means of a voucher or coupon then you warrant (guarantee) that:

• The voucher or coupon has not been redeemed (used) before

• The voucher or coupon is still valid (i.e. it has not expired)

• You have not provided the voucher or coupon to anyone else

Vouchers and coupons are subject to further restrictions, particularly regarding their ability to be exchanged for cash. Please read our terms and conditions for a list of the restrictions.

3 Errors in purchase prices

While we take every effort to ensure that the prices reflected on our website are accurate, it is possible that there can be some errors about the purchase price. If we have made an error relating to the purchase price we will refund the purchase price to you as set out in our Returns Policy. We will not be responsible for any obvious errors in the purchase price on our website.

SHIPPING AND DELIVERIES

4 Shipping / delivery methods

Our goods are delivered by means of:

• [courier]

• [collection from a collection point]

5 Changing of delivery address

We use a third-party courier to get the goods to you and so for security reasons we cannot change the shipping address once the order has been processed, so please make sure the shipping address is correct.

6 Shipping / delivery costs

The shipping or delivery costs will normally be shown as part of the cost of the order. If the costs are not mentioned then the cost of delivery will need to be calculated and sent to you for acceptance.

7 Delivery times

Deliveries will be made [during business days (i.e. not on weekends or public holidays)] during business hours which are [08h00 to 17h00].

Normally the information in the order will indicate how long it will take before your goods are delivered. If this information is not included then the normal delivery times are 7 days from the date of your order. If you have not received your goods 7 days after you placed your order please contact us with your reference number so that we can help sort it out.

If we discover we cannot deliver in the [30 day] period after you placed your order we will give you a choice to wait until we can make the delivery or you can cancel the transaction.

8 International deliveries

We do deliver internationally under special requests. We deliver to the following countries:

• USA

9 Incorrect goods delivered / broken goods delivered

Please check the contents of your delivery as soon as possible (when it is delivered) and report any damage / incorrect goods that you have received as soon as possible. Please remember to quote the order number so we can track your order and find out what went wrong.

10 Transfer of risk on delivery

Once we have delivered the goods to you the risk in the goods passes to you. This means we are not responsible for any loss you may suffer if the goods are stolen or broken by you or someone who you give access to the goods and we are also not responsible for any damage or loss you suffer if you use the goods in a way they were not intended to be used or against the instructions. PLEASE READ THE INSTRUCTIONS on how to use the goods as they contain important warnings and safety information!

11 Inability to deliver

If you, or someone authorized by you is not available at a particular delivery address then we will try and deliver the goods [twice] more. If we are still unable to deliver the goods then we will cancel the order and refund the purchase price.